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Strassenverkehrsamt AG - Verein cardossier
The Road Traffic Office of the Canton of Aargau has a clear focus on digitalisation and innovation, in particular by driving forward the cardossier ecosystem. Cardossier connects all stakeholders involved along the vehicle life cycle, such as authorities, the automotive industry and insurance companies. Cardossier is live, accelerates and simplifies collaboration and has the potential to establish itself as the standard throughout Switzerland.
The Road Traffic Office of the Canton of Aargau faces the challenge of dealing with over 500,000 customer contacts a year with limited human resources. In order to meet these requirements, the focus is on digitalisation to efficiently manage the customer volume and ensure excellent customer service. The most important digital initiative is the integration into the cardossier ecosystem, which enables end-to-end digitalisation from front-end to back-end processes across companies and systems. This makes a significant contribution to digital sustainability and supports the pursuit of an omni-channel strategy that avoids silo solutions. Thanks to a high level of automation and data quality as well as the use of AI solutions, the Road Traffic Office is positioning itself as a pioneer in digital transformation and a worthy candidate for the Digital Economy Award.